ASK ABOUT OUR CUSTOM ONLINE STORES
You can start a few different ways.
1. Call us at 210-665-2100 for a complete introduction and walk-through.
2. Fill out our Contact Form and we'll get back to you with instructions on starting the process.
3. Upload a design or request a quote.
Yes, we are a screen print & embroidery production facility, but we are also SO MUCH MORE! For us, it's all about booster clubs and making it easy for our clients. We've tailored our processes, pricing, product selection and customer care to meet your specific needs.
Take a deep breath...you've come to the right place. While we can't give advice on your specific organization, we can definitely help you make awesome custom merch that will sell! Check out our Team Tips for detailed information.
For Screen Printing & Embroidery we require an order of 12 pieces or more. If you need fewer pieces, let us know. There are other decoration methods that might work for small orders and we’ll point you in the right direction.
Non-apparel items have different minimums depending on the type of product. Reference each item description for minimum quantity.
Turnaround varies based on the print method and item type. Most apparel orders will ship in 1-2 weeks from approval. Non-apparel items can take up to 3 weeks. We understand that the sooner you get your order, the sooner you can start selling. If you need more clarification, just ask! We're here to help.
Yes, of course! We encourage your creativity. Our job is to take your great idea, clean it up and bring it to life. You can upload your design or just send us an email with a concept and we'll start on a mock-up.
Absolutely! We offer an idea gallery to help you get started. Our in-house design team will create mock ups for you to review. We'll make as many changes as you need until it's perfect.
The simple answer: Yes, of course!
All orders require design approval by reviewing a digital mock-up sent through email, even exact repeat orders. It is your responsibility to verify design colors, placement, and spelling of all text (including name lists).
Booster Club Hub is not responsible for changes or corrections requested after artwork approval is received. Any modifications requested after approval will result in production delays and could incur additional fees. Any delays in the approval process after receipt of the digital proof could result in production delays.
Note about embroidery proofs: The initial proof is a digital mock-up of your design before the file is digitized. Embroidery has limitations and not all designs translate well to stitches. If your design has small text or elements we may need to adjust the size or simplify some details. In some cases we will send a secondary proof for your approval if there are changes to the logo after digitizing. Our production team may make minor adjustments to ensure quality without client approval.
Yes! If the printed or embroidered design is the same on all garments, you can mix and match! For example: you can order a mixture of short sleeve and long sleeve tees in one order.
As long as you are ordering more than 36 there’s no minimum quantity per size or color…and you’ll receive the quantity price break for the entire order!
Every order is custom and so is the merch. We order blank goods after your order is approved, which means that stock levels may have changed. Although rare, if this happens we’ll notify you immediately and offer comparable alternatives within your original budget. BCH is not responsible for items that are out of stock as we cannot guarantee their availability once your order is finalized.
If you need something delivered quickly, please let us know. If we can make it happen we’ll inform you of any rush fees before hand. Keep in mind that the design and production process takes time. We need at least 5 business days for production, after payment and design approval have been received. We also offer expedited shipping when available.
No, we don't charge any set up fees. Your goal is to make money for your club or team so we work to keep your costs down when possible. All we require is that you sign up with an account and tell us a little about yourself and your organization.
All orders must be pre-paid before we go to production.* We'll email you an invoice that can be paid online to expedite the process. We recommend that you include the treasurer's contact info at sign-up so that we can keep everyone in the loop.
*If you are ordering with district funds and we are a vendor for your district, you can submit a purchase order instead of prepaying.
If you submit your tax exemption form at sign up we will not charge any tax on your invoice. We typically work with registered booster clubs and school districts so we'll make sure to collect your form before we send any bills.
Cancellations made after order has been placed will be subject to a 15% restocking fee of blank goods plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any decoration of the garments has begun.
We do not accept returns of printed merchandise.
However, if something is wrong with your order and it's our error, we'll do our best to make it right.
Check our Terms & Conditions for more detailed information about returns and credits.
We do not accept returns or exchanges of printed merchandise. All items are made custom and can't be returned or resold.
Check our Terms & Conditions for more detailed information about returns and credits.
