The turn around time on your order starts when you’ve paid in full, we have all information required to complete your order (all artwork details and/or files, garment sizes, shipping info, etc.) & your Design Proofs have been approved.
Delay in receipt of any of this info could result in production delays. Most design proofs are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. The most up-to-date turnaround time will be listed on your order confirmation if a specific in-hands date was not already given. Turnaround times may be extended during our peak season of August - October. Production may require an additional 3-5 business days to complete during this time. Common US Holidays are not counted as production days.
If you have a deadline for your order we must know when placing your order and a rush fee may apply in order to meet that deadline. Rush fees will be disclosed for your approval as needed. Mighty Imprints will work hard to meet any in-hands date, but we cannot guarantee it. Customer may be responsible for any expedited shipping charges associated with the order. If a due date is not specified until after payment is received and pre-production has begun, we may not be able to accommodate your request. Any circumstances out of Mighty Imprints control (ie: weather delays, shipping errors by the supplier, power failure, etc.) may also require more time and are not factored into the initial turn around time estimate.
Any changes to your order after it has been placed will delay your order, even if you have a specific deadline and have paid a rush fee. It is very important that you do not place your order until you are certain of what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming. Changes to the garments after product has been ordered will result in a 15% restocking fee.
Orders must be pre-paid in full or we must receive your Purchase Order before the order begins (unless otherwise approved by Mighty Imprints). Payment terms will not be offered to new customers. All new customers will be on Pre-Pay status. Schools and established customers may be allowed to order with Purchase Orders or payment due on receipt.
Turnaround time does not begin until Purchase Orders are received or payment has cleared.
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any decoration of the garments has begun.
Mighty Imprints is not responsible for storing orders that have not been picked up within 30 days of order completion. We reserve the right to donate the shirts if no correspondence has been made beyond that 30 days. If delivery or shipment is needed it is the customer’s responsibility to prepay for additional shipping/delivery costs.
Mighty Imprints reserves the right to change pricing without notice. Approved Quotes will be honored for 30 days. If payment has not been received within 30 days of approving a quote, the pricing may be subject to change.
All orders require written order and design approval. Order confirmation or Quotes should be reviewed for correct style, sizes, quantity, and color. Approval should be submitted online or by email. We do not accept verbal order approval.
Artwork must be checked for spelling, color, placement of the design and size of print by the customer. It is very important to look over every detail of the proof, as this is how your garments will print. Mighty Imprints is not responsible for errors on approved designs. Any modifications requested after customer approval will result in production delays and could require additional expenses including rush fees. Any delays in the approval process longer than 24 hours after receipt of the proof could result in production delays. Approval should be submitted online or by email. We do not accept verbal art approval.
Custom orders are printed as ordered and each job is unique. Due to the nature of printing & embroidery, the finished item is not always perfect, but it is permanent. Please keep this in mind when ordering and consider ordering extras. We will always do our best to get you what you ordered, but sometimes shirt happens. For this reason, Mighty Imprints is not responsible for under-runs or spoilage of up to 3% of the design quantity. We will refund you the cost of any items shorted from your order. In some cases you may need the shortage to replaced. For replacement: spoilage must be more than 3 shirts for embroidery or vinyl and more than 6 shirts for screen print per design. Set-up costs can be very high which is why we will not set-up for a reprint of less than the quantities listed above.
Mighty Imprints is not responsible for replacing any items that are customer provided. We are not responsible for errors in sizes, colors, or manufacturer defects when product is provided from an outside source. We recommend ordering all blank goods from us to ensure best quality and order accuracy.
Mighty Imprints offers quality printing, embroidery, and promotional products. We print and embroider in-house, however we do not manufacture the blank goods. Our team is available to help you choose a garment that meets your needs, but ultimately the choice is yours. If you aren’t sure of what garment to select, we can gladly order a number of blank samples for you to choose from. Samples will be billed at a per piece rate and shipped without printing or held for pick up. Blank samples that are returned before the order is finalized may be credited towards the cost of your order, less shipping charges.
We have a thorough quality check system during the entire production process, but we are human and errors may happen. Mighty Imprints allows an industry standard 3-day window from the time you receive the goods to notify us of any issues with the order. We will not be responsible for errors with your order if notified beyond 3 days of receiving the order. Mighty Imprints is not responsible for any lost income, accounts, and/or contracts if defective garments are sent out to the end user. While we do quality check the garments upon arrival and during printing, the final quality assurance check is the responsibility of our customer.
We value every customer and every order! It’s extremely important to us to take every step to handle your order with care. Any order that is embroidered or printed differently than the approved design proof will be granted a reprint of the defective product. All claims must be submitted within 72 hours of receipt of goods.
If Mighty Imprints is responsible for an error on your order, we will gladly accept responsibility for the issue and we will do our best to make it right. We do not offer refunds, but will gladly reprint any production errors that exceed the spoilage rate or issue a credit towards a future order.
We will require that you deliver or ship the misprinted order back to our shop (we will provide you with a return label and will cover shipping costs). If any items are sold or given away prior to returning the order we will only replace or credit the quantity and sizes returned.
Send claims to email@example.com